CGHS Customer Care & City Wise Helpline Number with Email Address

CGHS new customer care number and city wise mobile helpline numbers along with email address is presented, check the grievance cell number in each city (Bangalore, Kolkata, Pune, Chennai etc..) and contact at all India toll free customer care or particular area contact number if required…

The Central Government Health Scheme is a 6 decade long running health and Medicare scheme that has been serving more than 35 lakhs central government employees in India, and there are a lot of employees and also central government based pensioners who receive comprehensive medical care and treatments when needed via the scheme.

If you are one of the employees who is trying to avail the benefits of this scheme, there would be a time when you need more explanation around the scheme turn around and some requirements which you cannot find normally, and In those exceptional cases, you can always turn to the CGHS toll free helpline numbers which are available from Directorate to different offices in Delhi, who can help you solve your queries.

CGHS Customer Care

1800 208 8900

So, the CGHS has given out a free toll-free customer care number which is available always 24×7, which means you can call this number at any time. The number is 18002088900, which is a Bilingual customer service that supports both Hindi and English.

Delhi is divided into 4 zones, i.e. East, Central, North, and South. The subscribers may contact the concerned CGHS wellness center as per Zone wise. The scheme is widely popular and the central offices resides in Delhi, but for other cities there are different representatives assigned whose mobile numbers and even email addresses are available online, as mentioned and call directly based on your city.

CGHS Wellness Center Contact List

Delhi EastDelhi Central Delhi North Delhi South
Ahmedabad Allahabad (Prayagraj)Bangalore Bhopal
Bhubaneshwar Chandigarh / Jammu / Shimla Chennai Dehradun
Guwahati Hyderabad Jabalpur Jaipur
Kanpur Kolkata Lucknow Meerut
Mumbai Nagpur Patna Pune
Ranchi Shillong Thiruvananthapuram

We would advise you to send out an email complaint or query and then try calling the respective CGHS city representative on the helpline number, so they can have more information about the problem you are facing. So check the concerned link for required city CGHS contact details.

48 thoughts on “CGHS Customer Care & City Wise Helpline Number with Email Address”

  1. Sir namaskar i have to prefer one grievance to the drug supply officer to CGHS visakhapatnam ap reg non supply . It’s email wasnot trasmitted and ll nos are not worked out . Pl give its correct I’d here b meghanadham CGHS

  2. While applying for reimbursement cghs wellness centre’s are harassing pensioners by asking them to submit unnecessary documents though we submitted all the documents issued by the hospital in original. If a patient is immobile how it is possible to run between wellness centre and hospital. Not only that they are returning the whole papers sent by us with silly remarks . I feel the wellness centre staff is expecting something from us for passing it for reimbursement. Please do the needful as I am tensed because of the wellness centre staff besides my illness.

  3. Respected Sir/Madam,

    My name is Vijaykumar Susar and I am a resident of At Post Shirpur Dist.Buldana(MS).

    I am writing this letter to request you for considering my application.
    Respected due to the reason After Hospitalization I could not come to CGHS Marin Line Mumbai due to lockdown and poor health after that I failed to submit the application in mentioned time.
    I request you to kindly accept my application and approve the claim at the earliest.
    I hereby confirm that the above-mentioned details are completely true and genuine. In case, the mentioned details are found to be false or incorrect, I shall be held liable for any actions taken against me.


    Yours Sincerely,
    Vijaykumar Susar

  4. CGHS card not issue of retired air india staff spouse
    smt Nirmala Ramesh Rajdhar widow of late Ramesh Rajdhar retired air india staff Manager service engineer
    I was feeling a Retired medical Beneficiary Declaration form Last year on 11/11/2021 at Air India office
    After that issueing of CGHS card my late husband Ramesh Rajdhar his beneficiary ID received who is expired on 06/05/2021 but my ID not enrolled in list so please inform me the problem.
    Secondary problem is that in my husband’s CGHS card in address column City showing Mumbai is wrong it’s Nashik
    So please done any corrections an mail me.

  5. SIR,
    MOB:- 9820841872 I am an Air India employee retired.
    My receipt from Air India Personal Dept Wr, Mumbai
    Subject to medical consideration.
    kindly send me SMS on my mobile number, so that I can generate my card.
    I thank you.
    Benruza Dinshaw Dastur.

  6. Sir, one life saving drug Tab Vymada 100mg, quantity 120 for which indent was emailed to Addl dir Cghs Chandigarh on 17.09.2022 by CMO. Jalandhar. It is intimated that medicine not yet been delivered despite repeated requests. One month time passed. Please advise further course of action.

  7. महोदय,
    निवेदन है कि मै दिल्ली मे रहता हूँ और हार्ट पेशेंट हूं, मेरा उपचार DELHI HEART AND LUNGS INSTITUTE, NEW DELHI से चल रहा है। मुझे जो दवाई हॉस्पिटल द्वारा दी जा रही है CGHS डिस्पेंसरी, यमुना विहार, दिल्ली द्वारा उनकी जगह दूसरी जैनेटिक दवाइयां दी जा रही है।
    यह मेरी जीवन रक्षक दवाई है।
    कृपया ध्यान सही मार्गदर्शन करें।

  8. Dear sir,
    I am Narain Ram Choudhary
    From jodhpur.I applied for cghs card. I have taken form from Cghs jodhpur,after completing all formalities it was forwarded by AD cghs jodhpur and sent by speed post to cghs jaipur.Same was received in cghs jaipur on 29th Aug.22. I stopped my medical allowances from July onwards.sorry to say that till today no reply.No one is attending phone.l have sent two three remainders buy no reply.
    Now what to do.

  9. Sir Agra me CGHS Dispensary me staff ki Kami he Please Sir Staff Badwane ki kripa kare or CHGS panell Hospital ki vi Kami hai 4 Hospital he Unme Sahi se Doctors nahi dekhte he Kyo ki Pasent Jyada Rahte he Esliye Docter Dek nahi pate sahe se hospital or badaye jaye

  10. Sir, my mother in law treatment is going under fortis hospital where the doctor use to sit for 3 days in a week but now they are saying rule had been changed and doctor will see patient only once in a week on Thursday only and my father in law n mother in law travelled from madhya pradesh to delhi for treatment in emergency and they are waiting for soo long now nobody is giving apppouy for tommoro thursday 14 april 2022 staff saying that appoit is full if the rule has chnged then why they havent told us before and now we are asking for appointment so they are saying u can pay and take appointment for the same doctor it means doctor priyanka kharbanda Fortis hospital Shalimar bagh will see patient privately by charging fees privately but cannot see her in panel…on the same day thursday 14 th of april…they cant wait for so long so what we can do where we can ask for help…

  11. Sir,
    CGHS nashik office के डॉक्टर और फार्मसी ठीकसे समझाते नाही .
    सिस्टम सही नाही है, पेशंट को एक बिमारी के लिये एक ही बार आना चाहिए, ये एक इंजेक्शन के लिये मेमो लाने को भेजते हे, बुजुर्ग आदमी कितने चक्कर मारेंगे ऑफिस से हॉस्पिटल

    • CGHS madarchod kamchor department hai All over Delhi ka Koi Appointment book hi na Karao Direct Kahi aur se private se kara lo aache hospital se aise jholachapo ke aas mai baithe rahoge to zindagi jhaand chutiya India ki Chutiya Service

  12. Respected Sir;I Subir Gangopadhyay serving upsc and my permanent residential address Laxmi Nagar. Lalita Park. Delhi 92. So My CGHS Dispensary is in Laxmi Nagar only. ON 28 th march I went for medicine for myself and my Mrs too.On that day dispensary ‘net’ was not available after visiting Dr .Today is 31 March 2022 also not available net. Newly joined Sr CMO I/C Laxmi Nagar not helping to give my medicine. She told that this is not her fault. For thereason i went to near by my office CGHS Khan merket. here also Dr refuse to give our medicine. Now i am really help less; to whom i can give my problem. My mrs is a sugur patient. she required medicine. sir kindly help me.

  13. सर, मेरा cghs card बन गया है लेकिन wife का cghs card बनवाना चाहता हूँ please बनवाने का process बताये,,( जबकि wife मेरे पर dependent हैं)

    • Sir m ek central government defence s retired officer hu or m aapne ghar west bengal Rampurhat m ja raha hu mere paas CGHS Card hi m or meri wife gambhir bimari s grashit hi or hamare age 80 hai m or mere wife ek handicap person hi so please mere help kariye or hamare ilaaj ki suvidha hamare city West bangal Rampurhat m provide karane ki kripa kare aapke bahut meherbani hogi ham per dhanyawad.

  14. good morning sir main ek central government employ hu or mujh ko cghs card delhi main banbana h family mere saath delhi main rehti or main bahadurgarh haryana main work k li a office ja ta hu, please kya kya paper iske li a chahiye or kaha jama karna h sir

  15. Respected Sir ,

    This is to bring to your kind intimation that my wife
    Mrs Kameshwari Narayana ( Crd No 6850650)
    is having only one kidney .

    On advice of CGHS W C Number 5 , Medical Sq Nagpur , she was referred to a Nephrologist for medical review. The said Nephrologist from Ashwini Kidney and Dialysis centre , Ramadpeth Nagpur recommended Injection Encicarb 1000 mg /2 ml along with other vaccines like flu etc.

    The said injection was intended on 25th Nov 2021 with local supplier but till date as on today 29th Nov 2021 , no injection has been provided to my wife instead of repeated indenting by CGHS CMO.

    Kindly look into the matter to resolve the issue. Else permission may kindly be granted to me for local purchase and reimbursement. I have submitted a written application to such effect on 29-11-2021 to CMO , Med sq branch Nagpur .

    R B S Narayana
    Meteorologist-B ( MoES) RTD.
    Dated 29-11-2021

  16. I am retired from CBIC at the end of august , I have been contacted at CGHS, Raipur ( C.G .) they have advised me to make payment/ contribution using Bharat Kosh on line but despite repeated attempts I could not succeed.
    Could I pay my CGHS contribution through D.D.
    Please guide me , as per information available on the CGHS web page it is allowed.
    Please confirm it.
    With regards.

  17. Today I went to w.c, rajouri garden, New Delhi, with online Appointment. But, surprised and disturbed a lot, when at w.c. told to get cancel online Appointment and get fresh Appointment number from registration window. No reason told. If it is not valid to go for online Appointment, the member must be informed in advance by the CMO by message. Or if it’s going to be a regular practice, what should we do? Please reply suitably.

  18. नमस्कार सर,
    मै उत्पल वैद्य भारतीय नौसेना में डिफेंस सिविलियन 2017 से हूं। मेरी पोस्टिंग अंडमान निकोबार पोर्ट ब्लेयर मै NSRY मै है।
    मुझे cghs कार्ड बनाना था , लेकिन अंडमान निकोबार में cghs डिस्पेंसरी नहीं होने के कारण आजतक किसी कर्मचारी का cghs कार्ड नहीं बन पाया ऎसा मुझे CE सेक्शन से बताया गया , लेकिन जब मैंने दिल्ली cghs हेड-क्वार्टर कॉल करके पूछा तब उन्नोने बताया ,आप की फैमिली जहा रहती हैं उसके 8km अंदर जो cghs डिस्पेंसरी है वहा कॉल करके cghs कार्ड किन शर्तो पे बनेगा ये आप को उस डिस्पेंसरी से पता चलेगा ।
    कृपया करके आप मुझे मेरा और मेरे फैमिली का cghs कार्ड किन शर्तो पे बनेगा मुझे क्या क्या डॉक्युमेंट्स देना होगा । जिससे मै मेरा और मेरी फैमिली का cghs कार्ड बना सकू कृपया मुझे इस बात की पूर्णता जानकारी दी जाए ।मै आप का तह दिल से आभारी रहूंगा ।


    • नमस्कार सर,
      मै बाबूलाल मीणा सीआरपीएफ में कार्यरत हूं से हूं। मेरी पोस्टिंग जम्मू कश्मीर मै है।
      मुझे cghs कार्ड बनाना था , लेकिन अंडमान निकोबार में cghs डिस्पेंसरी नहीं होने के कारण आजतक किसी कर्मचारी का cghs कार्ड नहीं बन पाया ऎसा मुझे CE सेक्शन से बताया गया , लेकिन जब मैंने दिल्ली cghs हेड-क्वार्टर कॉल करके पूछा तब उन्नोने बताया ,आप की फैमिली जहा रहती हैं उसके 8km अंदर जो cghs डिस्पेंसरी है वहा कॉल करके cghs कार्ड किन शर्तो पे बनेगा ये आप को उस डिस्पेंसरी से पता चलेगा ।
      कृपया करके आप मुझे मेरा और मेरे फैमिली का cghs कार्ड किन शर्तो पे बनेगा मुझे क्या क्या डॉक्युमेंट्स देना होगा । जिससे मै मेरा और मेरी फैमिली का cghs कार्ड बना सकू कृपया मुझे इस बात की पूर्णता जानकारी दी जाए ।मै आप का तह दिल से आभारी रहूंगा ।


  19. Sir
    मैं सेंट्रल government रेलवे में कर्मचारी हु।
    मुजे इलाज के लिए privet हॉस्पिटल में रेलवे हॉस्पिटल से refer लाना होगा । या फिर privet वाले स्वंय refer लाते है।

  20. सर, सीमा सुरक्षा बल में कार्यरत हूँ मुझे अपने cghs कार्ड में अपने घर का पता बदलीं करवाना है इसके संबंध में मुझे क्या करना होगा. मुझे गाजियाबाद address बदलवा कर Meerut में करवाना है

  21. Sir, I am a retired paramilitary officer from Aligarh. I am not drawing medical allowance with a pension. I want to register for the CGHS scheme. Kindly guide me for that and also intimate the nearest office to contact.

  22. i am a retired CGHS beneficiary, and the first time after a recommendation from CMO dep no -3 approached for diagnostic centre empanelled with CGHS viz RML and others but they have refused for diagnostic tests And also my wife suffering cataract and on approaching they all have intimated that since the software is not responding so they are unable for and diagnostic tests and /or eye operations. I approached AD CGHS like he has replied why they will not do tests and operations, my all efforts are in vain. this is to treat as a complaint and let me be aware to whom should I approach.

  23. Sir, my friend was holding CGHS card after retirement and now expired . His daughter is also a divorce. So how can the daughter avail medical facilities from CGHS alongwith her mother . please advise the procedure.

  24. महोदय में भारत सरकार का कर्मचारी हु मुझे CGHS CARD BANBANA चाहता हूं। उसका फार्म मुझे दिलवाने की कृपा करें तो फिर आप की अति सुंदर कृपा होगी NO 6398777346

  25. सर दो सीजीएस कार्ड है उनमें फोटो चेंज करवानी थी सर आपसे रिक्वेस्ट है आप के हेल्पलाइन नंबर या मेरे को अपने मोबाइल नंबर पर सूचित करें

  26. Sir I am retirment May 2021 my CGHS card expired on same date my question my CGHS Surrender to CGHS WILLINES CENDER Or KENTRIYA SADAN (CHANDIGAR) please advise thank you sir

  27. During this Covid 19 time, is it necessary to referral slip to get treatment in empanelled hospital or are we go directly to impanelled hospital in Chennai without referral of concern CGHS center. Please clarify. If any instructions issued send a copy of D. Karunamoorthy CGHS beneficiary.

  28. I was given a temporary medical card from CGHS Doranda Ranchi in 2018 after my retirement but have not received my plastic card to date, Members who have applied subsequent to me have already received their plastic card, Please look into the matter immediately.

  29. Respected sir/Madam

    My self Bhupesh kumar working in central government .
    I have cghs card holder.
    My mother not hearing properly.

    Plz tell me
    What is the process of buying hearing aid
    By Chanel of cghs.

    Plz tell me full process…

    Because due to covid, not getting holiday or some problems of vehicle.

    Plz hlep

    Thank you
    Yours faithfully
    Bhupesh kumar

  30. CGHS Chennai : Sir I made several call for the post two days to make make payment and CGHS card to my 86 year old mother who is staying with her grand son(I am with them) and we held up/living in Jeevan Bhima nagar, Bangalore, Will you kindly help her to get hetCGHS card. I wanted to make yearly payment and kindly advise

  31. CGHS hyderabad HQs contact number is not working both land line 23236711 and cell no 7207541807 as given in web site is not working, Pls give correct numbers and due attend the call by responsible officer, As todays condition beneficiaries can not visit the office and certain clarification can be given in phone, Kindly use internet and adopt whatsapp messages and approved through that, which will be great relief for elderly people and helpful

    • While on Treatment in any empaneled hospital hyd can we go to another impaneled hospital emergency without permission of the wellness center? Please inform.

  32. Medicines are not being issued timely. 5-7 days After prescription, medicine being issued, It does not solve the purpose. How a patient can manage, The patient can not wait for 05 to 07 days.

  33. Sir, I am a pensioner (Central Government) and Holder of a CGHS card, I am residing in Jamshedpur and suffering from chronic disease, But there is no CGHS hospital and not a single impanelled CGHS hospital in Jamshedpur, I am expending a lot of money in treatment, Sir, it is my humble request to open CGHS hospital or give facility (empanelled) to any private hospital at Jamshedpur. Thanking you.

  34. Paras hospital Gurudwara Road Panchkula charging for PPE kits & masks from every dialysis patient & also making patient to buy Heparin, tegaderm other such things . There doesn’t seem to be any quick way of getting reimbursement. How can old dialysis patient afford so much expenses & also difficult to come & go to hospital without help. Want quick reimbursement & some medicines drop system for elderly. Persons sitting in CGHS offices to give permission & medicines not compassionate & helpful but in officials mode. No address & phone number here to deal with Chandigarh CGHS Center Sector 43. There must be some online system to get permissions so that elderly living alone don’t need to go but get some help from neighbours or some known person. Also medicines delivery & ambulance service . Thank you

    • Any retired employees of BSNL are eligible for CGHS but has to handover the existing medical card facility to authority.

    • Hello sir
      Aiims (Delhi) ne hypoglycemia ke liye diazoxide 25 mg batayee hai. abhi ye mujhe Balila ( contains diazoxide ) ke naam see mil ri hai, but cghs center indent karne ke baad ye dawa mehengi hai bol kr ni deta. Please tell what to do for reimbursement the same .

  35. My wife is a CKD patient dr advised dialysis @2per week but RN Tagore Hospital Kolkata declined to perform dialysis inspire of a CGHS empanelled hospital, Request for advice. whether CGHS pensioner beneficiary have to diye without proper treatment.

  36. Sir main main sashastra Seema Bal 25 BN Ghitorni main karyrat hun. Sar Mera transfer 30 BN dirang ho gaya hai Kintu Mere bacche Yahi Delhi mein Hi Rahenge sir meri wife heart ki patient hai Jiska Ilaaj abhi chal raha hai, Sir main CGHS card Rakhna chahta hun Kyunki ki meri wife treatment chal raha hai kripya bataen CGHS card apne pass rakhne ke liye Ye Kya kaarvayi karni padegi mahoday dhanyvad.


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