SBI Credit Card Complaint in 6 Ways for Grievance Redressal

File your SBI credit card complaint for dispute settlement, fraud complaints, block the card or to close on lost, Here is the different ways to reach the concerned desk at customer care for grievance redressal on SBI credit card…

SBI Credit Card Complaint

State Bank of India is a prestigious banking service of India and thus it always tries to convince their customers in every way, and customer of SBI who has an account and doesn’t have an account but holds an SBI credit card can use the service of customer care anytime.

This service is available for everyone to lodge a grievance in regards of SBI credit card, and the grievance can be in terms of limit increase or loss of card or to Close SBI Credit Card or any query you have using your SBI credit card, and thus to get belief and smooth running of banking service, SBI does gives a high privilege to their customer by providing 24 * 7 service.

SBI Credit card Complaint

There are multiple approaches that can be used by State Bank of India customers to reach the service center to file an SBI Complaint on any product and thus make use of the below-given process and get your SBI credit card Complaint registered to get your issue resolved as early as possible.

SBI Credit Card Complaint Ways

Type of ServiceGrievance Register @
Toll Free Number18001801290
Mobile Number (Paid Service)STD Code + 39020202
Online Servicechat bot at
Through SMSSend SMS as PROBLEM to 921250888
On Twittertwitter@sbicard_connect
SBI Credit Card Complaint Modes
  • Toll Free Number: SBI credit card toll free 18001801290 can be used by anyone. This is from those who is having a Credit Card irrespective of having a State Bank of India Account. During the call you need to verify your card number, PIN, and Date of birth as registered with banking details to proceed.
  • Mobile Number: customers can also use paid number 39020202, which is accessible from anywhere, and thus this is a landline number and needs your respective State code to be added as a prefix to dial the call.
  • Online Service: visit the online official website of SBI credit card to make your query registered from there, and you need to fill in your compliant details and as per the query priority an executive will reach you in 2 working days.
  • Email Service: Use the official email address of the SBI credit card as to send an email with your query, and the email body should contain your SBI credit card number, name, the mobile number registered with SBI credit card, and Date of birth for verification with your query.

How Can I Block my SBI credit card?

SBI credit card can avail SMS service in case you want to block your SBI credit card due to any means then you can avail this SMS service from registered mobile number by sending an SMS to 5676791 with content as SMM BLOCK 4 digits of Card.

How to Close my SBI credit card Account?

Customers are anytime free to close their account related to SBI credit card. Thus they need to write an Email to official email address or make a call to customer care helpline number to place a request for closer of SBI credit card. The cards will may deactivated once all the pending due payments are paid.

How Can I Connect with an SBI credit card on Twitter?

To connect with SBI credit card on Twitter handle, customers can use @SBICard_Connect Hashtag to address state bank of India credit card department.

67 thoughts on “SBI Credit Card Complaint in 6 Ways for Grievance Redressal”

  1. I got a SBI credit card last January, Processing charge paid. But 01.02.203 i went State Bank Of India, Attur, Salem.(D.T). Ask At credit card section i safe my card,so insurance amout is not paid. Staff get my cell and customer care pass the message their. After 20 minutes i have a call my number and say customer care insurance amount will not pay from you, within feb closed. then ask 2 times otp number.

    But not come any message to me. then mail show Rs.4540, Rs.47,180. Then march month pay Due Amount from collection Department. I am not use card. then Daily collecion cell 3 to 4 times taurcher to me. I have a mental worries. Iam not use card not get money.

    same credit card section I complaint 13.3.2023, cyber crime, Charge back. but After one month the section staff say we are Dont know. we are not respond. Go where Purchase credir card. This is spoiled State bank of india. Thank you.

  2. Whoever is reading this, I beg of you please get rid of this SBI Credit Card if you can ASAP and if you are planning to go for one, forgot it and go with some other bank. I canceled my SBI Prime Card 3 months ago after settling all dues and even got a confirmation from the SBI Credit Card but I’m still dealing with SBI credit card cause they keep sending me statements every month asking to pay.

    It started with a thousand and now its almost 2 thousand cause they keep increasing Rs. 500 every month. If you call them it takes forever to speak to someone and you get no response to any email you send to their worthless, useless, and pathetic support. I am told that they do this deliberately to squeeze more money out of people. So for the love of God stay away from SBI credit cards.

  3. Dear SBI Card Team,

    Dear Team,

    Requesting you to kindly check and cancel the fraud transactions of SBI cards fraud online transcation from your beck sever which done by me and reverse the amount of 65000 kindly check and do the needful.

    This is with reference to your Service Request No. 1213403642342 raised for dispute on transaction of 65000 made on 12/11/2022 at AMAZON PAY INDIA PRIVATET560055 IN with SBI Credit Card number ending XXXXXXXXXXXX29

    Note: Kindly do not procees this transcation kindly cancel this is fraud transcation and update on this Date:12.11.2022 around 8 pm.

    Nitin More

  4. Sbi credit card company doing fraud they are looting public hard earned money. I also never used their card and writing for close but they are deducting my money every month. Consumer should come forward and lodge PIL against this Sbi card company

    • same thing they are doing i have closed my card 3 year back and still they are sending me outstanidng annual with late fee finance charge its fraud company never use this card

  5. हेलो सर मेरा नाम सचिन जैन है सर मुझे क्रेडिट कार्ड एसबीआई का दिया गया था जिसमें बहुत ज्यादा ब्याज और ब्याज के ऊपर ब्याज लगाया जा रहा है चक्रवर्ती ब्याज लगाया जा रहा है मैं बहुत परेशान हूं मैं कस्टमर केयर को फोन करता हूं कि मेरा सेटलमेंट कर दिया जाए लेकिन बैंक वाले मेरा सेटलमेंट नहीं कर रहा है आपसे निवेदन है कि मुझे सेटलमेंट करवाएं ताकि मैं ब्याज से बचें हर महीने ₹20000 ब्याज दिया जा रहा है मैं बहुत परेशान हूं मुझे फोन किया जा रहा है उसे धमकाया जा रहा है मेरी आर्थिक स्थिति ठीक नहीं है मैं चाहता हूं बैंक सेटेलमेंट करके मेरा कार्ड खत्म करें और मुझे इस समस्या से राहत मिले धन्यवाद आप मेरी मदद करें आपका एहसान होगा मैं आपका हमेशा आभारी रहूंगा गरीब किसान सचिन

  6. Dear Sbi,
    I inform you that I was using sbi card but unfortunately need to settle my card. I settled by your representive name was Hemant. he settled and told me letter sent soon but I paid all amt. but letter not getting by Hemant. Now told i left the job. plz contact to sbi, but sbi not response for this incident, what can solve my issues, plz suggest..

  7. hai
    i have applied for credit card yet not received to me but in online it showing and my credit score is reduced due to this please block my card my number. please call me regrading these issues.

  8. card ka bola tha 500 se 600 thak yearly ayega bill, lakin eksath 6000appox. ka bill aya galt care delivered kar diya tha. bar bar bolne per bhi nahi sun raha hai.

  9. Sbi card ग्राहको को लुटने का नायाब तरीका‌ है..मैनै कार्ड लिया और कुछ भी खरीदी नहीं किया..फीर भी मुझे 16000रु भरने को कहा…बीना कुछ करे मेरा सिबीक खराब कर दिया..6महिनेसे फोन पर सभी नंबर डायल करे….परेशानी हाथमें लगी..नजदीक के शाखामे गया…परेशानी हाथ लगी..स्टेट बैंक परेशानी का दुसरा नाम है..अच्छा है..मोदी इसे भी बेंच दे…छुटकारा हो जायेगा सभी नंबर वक्त और डाटा,बैटरी खतम करने के लिए है…सावधान रहे…सुरक्षित रहे…

  10. I am all reedy temporary card block. 28052022 compliant customer care resolved date.07052022.
    Iam problem not salved , Please card un block

  11. Madam/sir
    I have a sbi credit card 5172******23 which was expired or also cancelled by me. Bt unfortunately I did payment in that card so kindly guide me how will it reversed to me.

  12. I am Puneet Mittal from Bathinda. I was credited amount near about 92000/- from my credit card (received text message from my contact number). then i make EMI for that amount that is 7907.54 rupee with due date 30th of month also receive this message in my mobile phone. my first EMI is on 30 april 2022. that is automatically debit from my saving account (this text message also recived from bank). but from that bank side my EMI is not debit from my saving account.

    moreover, bank charge me extra fine of rupee near bout 1900/- rupees.

    Puneet Mittal

  13. Dear Sir / Madam
    I would request you to please close my credit card immediately effective.
    My Mobile No. is 93xx05
    We have already cleared our outstanding amount.
    You are requested to close it as soon as possible and inform me.


  14. I applied sbi credit card in the date of 24 December 2019 but without receiving credit card sbi sent me outstanding bill Rs. 2288.00 on dated – 20 feb. 2020 & continue i received overdue messages & calls & i had informed them i didn’t receive the card so why should i pay outstanding, but upto 18th march i get the outstanding messages & suddenly on 19th of march i get the message from sbi that they trying to deliver my card, if sbi not delivered card to me why they asking for outstanding if they unable to delivered the card then automatically sbi should block the card & after 1month due covid 19 lock down was started & i tryed to contact customer care many times but unable to connect & after 1year when i block the card with the help of sbi customer care it’s too late and now the outstanding is Rs. 12300/- it’s effecting to my cibil score.

    • Sbi credit card company doing fraud they are looting public hard earned money. I also never used their card and writing for close but they are deducting my money every month. Consumer should come forward and lodge PIL against this Sbi card company

  15. Maine Sbi ka card liya to bataya gaya tha ki koi annual charges nahi h. lekin pehli statment m 3000 INR charge kiye gaye h jo annual charge bta kar kat diye gaye h.Miss jiya (Sbi Credit card representative) ne card k bare me galat information di thi.

  16. SBI credit card contact service refund the penalty charges and other charges due to failure of payment transaction and declined by bank ,in this case we all the customers are not accountable to pay more penalty for late credit card bill payments..

  17. I am santosh kumar Roushan. Mera credit card lost ho gya last year. Mai customer care ke help se apna credit card close krwa diya lekin annual fee mere account se kt gya hai kyo. Customer care se baat krta hoo to koi help nhi krte hai. Kindly close my credit card. Mere pass credit card no bhi nhi hai. Mera registered no yhi hai.

  18. I have closed my creditcard on 8 th january 2022. But lien on my stdr had been not removed i have sent about 25 mail but no response from the sbi credit card

  19. I applied sbi credit card in the month of December 2021, still I didn’t receive my credit card and i checked with sbi branch , Hosur, they said no card issued on my name . After checking my sb account I found that bank debited annual fees Rs 585/ and I contacted again still no response from the sbi branch

  20. I, RAVINDRA MAHAJAN holding CREDIT CARD of SBI. My CREDIT CARD No. XXXX XXXX XXXX XXXX. My card is blocked and I am unable to do any transactions because of incomplete KYC from the last 2 month (Mobile no XXXXX02589 )

    Regarding this

    All documents mails sent to 3 mails )

    5676791 on this no i have sent more than 30 Messages but no one representative call regarding this.

    On SBI Customer Care no 1860 500 1290 i have called more than 25 times and every time call waiting period is more than 20 min. ( more than 6 hrs. time spent during 45 days )

    Every time your representative has a different solution on a single KYC issue. Every time I collect Interaction ids. (Interaction Id- 114747781150357, Interaction Id- 1-14332366477, etc.). Now i have collection of Interaction ids. And your Customer Care Representative’s Supervisor is the busiest person in the world. From him you will get only a 24hrs scheduled appointment but he never calls you.

    Visit SBI Home branch another branch and SBI Credit card office and spend the whole day regarding KYC by taking 1 day leave from office. Hand written complaint also submitted to SBI home branch.

    All documents were also submitted to the SBI Card website.

    At last no dues on the card.

    Now I last I want to really say customer care SBI service is pathetic.

    • I, RAVINDRA MAHAJAN holding CREDIT CARD of SBI. (Contact 87-87.72-68..08 -?)My CREDIT CARD No. XXXX XXXX XXXX XXXX. My card is blocked and I am unable to do any transactions because of incomplete KYC from the last 2 month (Mobile no XXXXX02589 )I, RAVINDRA MAHAJAN holding CREDIT CARD of SBI. My CREDIT CARD No. XXXX XXXX XXXX XXXX. My card is blocked and I am unable to do any transactions because of incomplete KYC from the last 2 month (Mobile no XXXXX02589 )

  21. मेरे सेविंग अकाउंट से हर महिने पैसे डेबिट कर रहे ये बता के की क्रेडिट कार्ड के है जीसका लास्ट डिजित 18 है ऐसा कोई कार्ड मेरे पास नाही मुझे मिला नाही चाहीये भनाहीं मैने कोई अप्लिकेशन किया नही फिर भी पैसे डेबिट हो रहे है कितिनी बार मेल भी किये है कोई जवाब नाही ये क्या तरिका है स्पस्ट बताईए

  22. Sir
    Mera mobile number kho gya he, jiske kaaran mujhe sbi card use karne me prblm ho rha he. Contact change me try kar liya aur nodal officer ko mail bhi kiya lekin koi action nhi ho rha he. Please mera help kijiye. Ya toh mera mobile number change kar dijiye ya mera account permanent close kar dijiye. Mera register mobile number 9473×453 aur mera nayee number 969×652.please help kijiye

  23. This complaint is against SBI Cards and Payment Services Limited.

    Reg. SBI Card ending owned by me, SBI Cards has abruptly prevented me from using the card. There is no proper justification given as of date. SBI Cards team is correlating to an issue wherein there is a dispute due to the false information provided by their sales team. As we all know, the credit card sales team operates at various public places and are luring prospects / customers with false information. I had raised several concerns with SBI Cards including the Nodal offers. However, no proper justifiable answers are received as of date. The abrupt stopping of SBI Cards is affecting my CIBIL score and SBI is not taking any proper measures to correct the damage.

    • भाई SBI बाले चोर है मेरे दो बार गलत चार्ज लगा कर पैसे काट लिये कस्टमर केयर बाले कुछ नही करते है एक तो फोन ही नही लगता है लग भी जाये तो एक नंबर दबाओ दो नंबर दबाओ करते रहोगे और आखिर मे फोन काट देगें

      • 120% sahil bole bhai ye SBI brand agr sbi card ke sath nahi hota to sbi card ka value 0% Hota ha sbi card sale Sbi bank ka v ग्राहक का विशवास तोड़ने का काम कर रहें हैं, Credit कार्ड की अग्र service लेना है तो pvt बैंक में देखो

  24. सर हमने 7000 लोन लिया है परन्तु पैसा 72घंटे के बाद भी खाते मे नही पहुँचा है।

  25. Mara account par auto debit lga ha.aur mara account ma ballens mation tha. fir bhi mara account par bounceing lag gya.mana bankpassbook ki p.d.f.intry bhi mail kar diya fir bhi koi response nhi.i am not satisfied sbi cradit card

    • Kindly SBI credit card contact service number 9064-786-587 refund the penalty charges and other charges due to failure of payment transaction and declined by bank ,in this case we all the customers are not accountable to pay more penalty for late credit card bill payments.

    • l have SBI credit contact service number 9883940137. Please call me outstanding amount deducted from my account two times.



    • Kindly refund the penalty charges and other charges due to failure of payment transaction and declined by bank ,in this case we all the customers are not accountable to pay more penalty for late credit card bill payments.

  28. Sir, I am using sbi credit card from last 12 years and my card was blocked due non submitting of fresh kyc. Despite , I have provided fresh kyc , my card has not been unblocked

  29. My new credit card is not in use and linit has also come out very little. The boy who made now he is not even picking up the phone

  30. No. Since February 21the issue is not resolving.
    Reference no-1123127921593
    Sbi card no 4207399106095176.
    Please go through all my e-mail.

  31. I lost my sbi credit card and again I call customer care number of reissue of my card. Today I saw that you charged 3300 on my old card. You don’t give any information on my mail id and not send any hard copy at my residence that there is a balance .Kindly tell me why should I pay you that amount which I did not used. I have more than 10 years of using your card but I never missed even a single transaction and my account is very clear for the last 10 years.

    Kindly reverse all this payment
    Otherwise I will close my card

    Amit khurana

    • Dear Sneha
      kindly Fill auto-debit deactivation and send it to
      SBI Cards & Payment Services Ltd., 12th floor, DLF infinity tower, Tower-C,
      Block no-2, Building-3, DLF Cyber City

      Auto debit deactivation Link:

      • Sir I paid total outstanding during the month of Jan 2020 and requested to close your staff through mobile phone as well as visit at Hyderabad branch office. But now showing outstanding against me.

  32. This is regarding my SBI credit card being blocked, I have sent several emails with all the information/document attached to unblock my card as I need to do urgent payments. As I cannot visit the home branch personally due to covid19 travel restrictions I have instructed my family member to do the follow-up. I called up the helpline numbers as well, but no reply until today. Authorities please help. Its urgent.

  33. Dear sir
    I have all ready paid of my credit card bill then reply massage for your site total credit limit show, But cheating with me

  34. i have blocked my Credit card by sbi card online in april 2020. I thought it was block because it hasnot sent any credit card statement for several months . Now past 3- 4 months they are sending me the annual charges and penalising me by putting interest . Please block my Credit card asap . I have filed a complaint on sbi online site but no reply . And no toll free number . Pathetic service . Block my Card asap. Feel free to contact 9599597379
    Shivam Gupta

  35. Your customer care services and your credit card service is very poor I have already block my card before 3 year but today I have received mail your sbi creadit statement I have very shocked say I have already blocked my card.

  36. below complaint, no are given below but till the time I am not clear what I am doing many time call customer no and the city no not running and SMS no nor run which mention wrong no for customer unsatisfactory.

    your service is very very poor, plz update me on my complaint

    • எனது அனுமதி பெறாமல் பாலிசிகளை புதுப்பித்தல்????

  37. Sir
    I refused SBI prime card offer by SBI card 9.10.20, But my account update the new prim card I am doing complain many times. Sir please I am not interested in your prime card to convert my simply save Visa card.

  38. Dear SBI Team,

    Please find the below mention account has been paid the total amount as per your executive word but still it is but still showing pending in Sibel m trying to close this issue from 6 months m coming to the Head office which is located in Begumpet but still there is no resolution and even if I try for an entire day I will get a call once in a week and that day also they are not giving proper Information, I was fed up with the SBI card m planning for some loan if it’s missed because of this SBI I will come to SBI head office after forwarding this mail to commissioner this is my last Hope Please you can call me anytime 24/7 to my register number 7386543521.
    PFA call recordings of ur call center and my card details also in attachment.
    Regards Fedup customer Mahesh Bugga

  39. Dear sbi card
    i have purchase mi tv pro my oder chancel so cancel oder chages has been debit in my credit balance

    kindly immidetly refund

    best regards

  40. Dear Sir,I am a customer of SBI credit Card from January, 2020 and also SBi account holder from the last 20 years. the credit card which was issued to me without formality and every discussion was only on whatsapp by Ms. Swati, a bank employee contact no 7088852128. I send her my photograph and all other documents on my phone and the credit card after verification on the telephone issued to me. I am also using the credit card of HDFC bank. From January onward, i paid all bills on or before due dates (Can check the details of my bill deposited dates, attached also snapshot), but in several bills i found that the penalty is imposed in it. I several times asked about customer care, also mailed to you all but fortunately i informed you that due to insufficient funds it happened and my auto debit facility is opened in my account, while i never requested to open it and also nobody informed me. Then, I requested to close the auto debit facility, after several requests it probably closed but it can be checked only by bankers.Yesterday i received a bill in which again Rs. 590 was added as penalty, the last date of bill was Aug.5.2020; while i deposited it on August, 4th, 2020. As i said i am also using an HDFC bank Credit card from the last two years, i never found any  problem with that one. I am really hopeless now from using the Credit card of SBI, probably in the last six months, I deposited thousands of rupees as penalty, while all bills deposited on time/on or before dates given on the bill. In my one conversation with the customer care she convinced me that every amount will return back, (i also sent in my previous mail), but probably the principal nodal officers or other officers never go through by mail. Due to much frustration, I am puzzled now, It is therefore requested to kindly waive off the entire amount penalty imposed (all bills are timely paid by me still i am facing penalties in it) otherwise i will close the credit card. Penalties paid 1. 07.03.20202. 05.04.20203. 04.06.20204. 05.08.2020and moreThe deposited details of bills are attached with the request mail. It is therefore requested to kindly go through the mail and do needful.With regards
    S. Gupta(9639007577)

  41. Dear SBI CC Team,

    I am using your SBI credit card for 5+ years. It’s a good service, But nowadays its become west service. My problem was, I lost my registered mobile number which was noted in your register, I tried to update a new number, I have sent a lot of mails and did a lot of calls to your customer care centers, But I dint get proper help, Suddenly I got a mail from your team saying my card got blocked, Which I didn’t get information from your team.

    Later many followups ur people are given new online cards and after few days same got blocked and sent a mail for payment. Same I dint get any information. Every time in the mail I am providing my new number and asking for a call back to your team. But no use.

    Now I want to activate my card. Who will help in this, Details 0f my card : Register Mobile number: 8792838254
    New mobile number : 9513335990, Please check and activate my card on a priority basis.


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