Find the EPFO timeline for each type of service as per Citizen Charter 2017, Check new standard EPF timeline for Grievance, withdrawal, Transfer, Claim Settlement of benefits (Life Insurance, Pension, other) in online or offline and EPF Slips etc…
EPFO launched its Citizens / Clients charter 2017 on 16th May 2017, an attempt to bring transparency and accountability on the part of Employees Provident Fund Organisation (EPFO) and to make service delivery system and grievance redressal mechanism more eﬃcient with new timeline, so that it delivers goods and services to its all stakeholders in a time bound manner with a reduced timeline from earlier timeline of 30 days.
The timeline in case of claim settlements is 7, 10 days and 15 days in case of grievance redressal management (complaints related to EPF account passbook, pension etc..) and all the others specified clearly as per the new standards mentioned below for each service.
EPFO New Timeline Standards as per new Citizen Charter
|Old Forms / Type of Requirement||EPFO Newly Introduced Forms||Resolving Standard of time|
|Form 19 (PF Final Withdrawal)||Composite Claim Form (Aadhar & Non Aadhar)||10 days|
|Form31 (PF Part Withdrawal)||Composite Claim Form (Aadhar & Non Aadhar)||10 days|
|Settlement of Form 13 (EPF Transfer)||Settlement of Form13 (EPF Transfer)||10 days|
|Form 14 Settlement (PF Payment of Life Insurance)||Form14 Settlement (PF Payment of Life Insurance)||10 days|
|Form 20 (EPF Final Withdrawal by nominee on death of member)||Composite Claim Form in Death Cases||7days|
|Form 10D (Monthly Pension)||Composite Claim Form in Death Cases||7days|
|Form 10C (Pension withdrawal benefit/scheme certificate)||Composite Claim Form (Aadhar & Non Aadhar)||10 days|
|Settlement of Form 5 IF (Insurance payment to Nominee of EPF account holder (employee) while in service)||Composite Claim Form in Death Case||7 Days|
|Issue of EPF Annual Account Slips||Issue of EPF Annual Account Slips||By 31st May of every following year|
|Redressal of Any type of Grievances||Redressal of Any type of Grievances||15 days|
EPF account holder under EPFO of any state /region in India are applicable with the above standards of timeline for grievances, various type of online / offline claims or settlements, If anything not cleared within the standard time given, applicant can approach concerned EPF higher authority for resolution.