File CGHS Complaint Online at National Grievance Portal CPGRAMS

Here is the process to lodge a CGHS complaint at grievance redressal system CPGRAMS, File a complaint against CGHS empanelled hospitals, card, and services, Check the online process and offline process to where you can file a complaint against Central Government Health Scheme…

The Central Government Health Scheme is a widely spread health scheme in India and has been serving around 35 employees for over quite sometime now, and the government understands that for a fruitful and better functioning of any organization which is as huge as CGHS, the employees who have the end result should be allowed to file for complaints regarding different issues they face while using the services.

Any employee who has a complaint or grievance regarding any of the online service or medical benefits from the CGHS, can file for a complaint, and If you have a grievance regarding anything related to CGHS that may be delay in reimbursements or improper medical care or treatment as well, you can use the grievance feature to file your complaint.

There are two ways which allows any of the valid registered users at the Central Government Health Scheme (CGHS) to file for a complaint which is via Online and Offline.

Online: If you are beneficiary for any medical treatment then you can directly lodge a complaint or grievance at the Official government portal for Public Grievance Redress and Monitoring Systems (CPGRAMS) which will monitor all the grievances registered by CGHS users, and In order to do use, you are requested to use pgportal.gov.in website where you will have to entrust the network with your detailed explanation of grievance for proper action to be taken.

Offline: The Central Government Health Scheme (CGHS) has considered the age of the registered users and the average age is around probably 40 years which is why they have allowed an offline process for complaint and grievance registration. In this format, you are allowed to contact

  • CMO I/C at Wellness Center level
  • Additional Director at City/Zone level
  • Additional Director (HQ) – Delhi – For Higher Administrative Level

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32 thoughts on “File CGHS Complaint Online at National Grievance Portal CPGRAMS”

  1. I have been suffering from Dental (severe) problems and have been on pain killer. I had taken referral for Dental process at Wellness Clinic of CGHS at RK Puram Sector-IV last week. After getting check up done at Neo Hospital (Sector-50, D- Block) in Noida (UP) – where I work and had looked up a few CGHS Dental Clinics/Hospitals for convenience and saving of time. I approached CGHS RK Puram again today. Since I was getting late for work, I requested the Lady doing Registration to refer to me to any Doctor where there isn’t much patient load. She gave me Room No.1. Even during my last visit I had found that the Doctor in Room-1 – may be CMO Dr.Rekha Sangal – is more occupied with administrative work perhaps – handling Attendance of staff and all. When I approached her around 9:55 AM, she told me to go to Room No.2 (Dr.Joymati)- in this room the Doctor asked me for my name and not finding it on her screen told me to go to Room.5 – already lot of patients were queuing up there. I went again to the Lady and asked her to change my Token to Room No.2. Again I visited Dr.Joymati – however they found some problem in deciphering Doctor’s writing and Dr.Joymati again headed back to Room.1 to consult with Dr.Rekha who took a snap of Dr.Suhrab’s investigation and procedures which I needed to undertake after approval. So without the referral approval I had to leave empty handed. So evidently the Doctor’s at CGHS Wellness at Sector-IV RK Puram are neither concerned with the pain of patients nor do they understand the problems of the patient. If Only CGHS had their own Dental Centres, I would have been Happy to undertake process there instead of suffering and continuing to take Keterroll DT pain killers.

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  2. I am Satish Kumar Malhotra holder of Pensioner CGHS card No 2623707 valid for whole life.
    I got a referral letter from CGHS dispensary No 48 at Hari Nagar for gastroenterologist. I went to Kalra Hospital and met the specialist Dr Col Bhagat. My referral letter was accepted and I met the Specialist and he wrote some tests and medicines. After I undertook all the tests after 4 days I went to the Kalra hospital. But they did not accept the same referral. I told them that it is valid for three times in a month. They refused and said that as per latest guidelines it is valid for 1 time only and they charged me Rs 150 to meet the Doctor. I went to CGHS dispensary to get new referral but they wrote on the previous referral letter that it is valid for 1 month or 3 consultation whichever is earlier. After 10 days of medicine I went again to Kalra Hospital and shown them remarks of CGHs Medical Officer. But even then they didn’t agree and wrote on the same referral letter that as per new guidelines the referral letter is valid only for one time. I again paid Rs 150 and met Doctor.

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  3. Sir,
    I (P.Lakshmi Narayana) Ex. Sr. Auditor working in Defence Accounts Department, Visakhapatnam (A.P.)
    This time is Pensioner and holder of CGHS Card No.7321708. I am an online Booking so many times but the registered number has not been issued every time, OTP is expired at midnight from 12.00 clock to 12.05 time and the next Available is ‘0’(zero) this type of so many times at Visakhapatnam, two CGHS Hospitals. Therefore, I request kindly further necessary action at an early date, Please.

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  4. I’m Ct- Supratik Pal . Presently serving at 151 BN, BSF Koraput Odisha. I had taken my mother’s treatment through CGHS..NOW I Submitted all my documents for claiming medical bill in my department. As I know that for claiming CGHS bill there are not required Form A,form B & form 97, but my department returned my bill & replied that they need those forms to claim my bill. It is likely harassment to me. What should I do now ?

    Reply
    • Heyy, in case of inward treatment (i.e. admitted into the hospital) there is standard proforma like Form A, B and 97 in which the claim of medical reimbursement has been made along with copies of bills, test reports and other documents. Its not likely to be harassment. Submit the bills along with requisite form of A, B or 97 whichever is applicable in your case.

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  5. Trying to register on pgportal for the last one week. But website is not helping. There seems some problem in its working. Pl get it rectified immediately.

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  6. I visited CGHS dispensary 55 Gurugram to get heart patient medicines. I get Dr. Nimita number. I placed before her specialist prescribed medicines card. She immediately refused to supply me the medicines. She says these medicines cannot be supplied. I am taking the medicines for the last 10-15 years from Rajouri Garden D-53. Now I have shifted to Sushantlok, Gurgaon. I get 2-3 medicines from the specialist prescribed 8 medicines. Moreover she changed the medicines. For the last 10 years I am getting the same medicines from specialist prescription. I don’t understand why the doctors refuse to supply the same medicines. Another issue is Drs cannot supply the medicines for two months on request. Drs should be instructed to supply medicines for two months on request, should not change the medicines. Drs. Are in the habit of telling the patients that the medicines are costly. This habit should be avoided. Medicines of Rs. 200-300 are not costly.

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  7. Dear Sir, I am writing this to you after getting harassed by the CGHS staff of Tilak Nagar Dispensory. When I approached the CMO also she also behave badly. My only concern is I am asking the Date of Doctor for which twice thrice I have been refused. I have to just show the reports of my father in law for whom the Doctor prescribed the test.
    Is this the way the Senior Citizens are treated. My father in law served his services in Central got and contributed his money so that in his old age he should get the treatment when required. But the Doctor especially the CMO the Senior most person behavior is very bad. She says go to the private hospital and fet the treatment their. Is this is the way. Than why my father in law contributed his money here. I will ask the Prime Minister also if I will not get the satisfied answer. Please take this matter seriously 🙏 and take appropriate action against this CMO. Regards,

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  8. Why CGHS Doctors Refused give Iron defiency and Vitamin D and C also Covit Prescribed Set of Medicine which said BBMP Health Centre due emergency during taken Vaccine 1 and 2 but Doctor Refuse to give Immunity Strength fight against Covit need supplement Vitamin D and C and Iron defiency It said by WHO but CGHS Doctor Refused must Punish cause Immunity Covit Death u/s 302(A) CRP but All inflence not Punish by higer officer.Patient not known what infection effect due to Covit then Grivence cell file Complaint this happen Vijayanagar CGHS Discpencry

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  9. भिलाई छत्तीसगढ़ डिस्ट्रिक्ट दुर्ग मैं CGHS का डिस्पेंसरी खुलना चाहिए ऒर कब तक खुल सकता है ।क्योंकि भिलाई से 2 बार जाना पड़ता है मेसिसिन एक दिन बाद मिलता है ।भिलाई से 40 KM दूर है रायपुर

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  10. CGHS IS A 30 PERCENT SETTLEMENT HEALTH SCHEME MY MOTHER AGED 94 YEARS WAS ADMITTED TO A PRIVATE HOSPITAL ON MAY 2ND 2021 DUE TO COVID AFTER A HECTIC STRUGGLE FOR OXYGEN AND ICU IN ALL THE BANGALORE HOSPITALS IT WAS A NIGHT MARE FOR ALL OF US TO MAKE A LAST ATTEMPT TO SAVE HER BUT SHE LOST THE BATTLE ON MAY 6TH AND REACHED HEAVENLY ABODE ON MAY 6TH HER HOSPITAL BILL WAS 1,45000/ WE SUBMITTED ALL BILLS PROMPTLY BUT AFTER 2MONTHS DUE TO DELAY IN ISSUING DEATH CERTIFICATE
    TO OUR UTTER SHOCK AFTER 45 DAYS THEY HAD TRANSFERRED ONLY 44000 RS/- TRUE THEY WERE FOLLOWING THE THUMBRULE LAID DOWN TO THEM SHOULD THEY NOT HAVE ANY COMMON SENSE AND SENSE OF HUMAN FEELINGS WHICH HOSPITAL THAT PRIVATE HOSPITAL DISCHARGE ANY PATIENT FOR COVID TREATMENT JUST FOR 44000 RS mY DIVINE MOTHER BEING THE WIFE OF A SENIOR IPS OFFICER OF OUR MOTHER LAND BE TREATED LIKE THIS BY THE ARROGANT CGHS OFFICIALS IF WE TALK MORE THEY SAY THEY WILL RECOVER BACK THE THAT AMOUNT TOO IS NOT A SHAME ON THE CENTRAL GOVT FOR NOT REVISING THE RATES AND KEEPING THE OLD RATES AND THUS DEPRIVING SENIOR BENIFICIARIES OF THE CENTRAL HEALTH SCHEME TO UTTER DISGUST AND SHAME IT IS A SHAME ON THE HEALTH MINISTRY THAT WITH OUT REALIZING THE GROUND RELAITIES OF THE PREVAILING SITUATION AT THAT TIME WHEN NO AMBULANCE , NO OXYGEN NO ICU WAS AVAILABLE THIS IS FOR THE INFORMATION TO ALL LIKE MINDED SENIOR CITIZENS OF THE COUNTRY WHO AVAIL CGHS HEALTH SCHEME THESE BUGGARS IN THE CGHS AT CHENNAI WHO PROCESS BILLS ARE INHUMAN IN NATURE AND IT IS AN UTTER SHAME TO MODI GOVT.

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  11. I m a pensioner and have CGHS card. Whenever I send anybody to collect the medicine, the Doctor in charge changes the medicine according to her will. My Doctor who is a professor and Head of Department in Govt Hospital SKIMS in Srinagar and other Doctors in Delhi who were treating my prostate have prescribed Solids D 8 which is a combo of two medicines but the CGHS doctor Mrs Rukhsana at Srinagar wellness centre is insisting on Silodosin which is Only one of the medicines in Solidal D8 combo and other isDutasteride. This medicine namely Silodosin is useless unless it has Dutasteride in combination. according to my Doctor it will be useless. Similarly she instead of Tomcat TG has suggested some other medicines which are not effective on heart ailments. Kindly initiate favourable action as every pension has similar complaints against her.

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  12. MYSELF PREMRAJ G GHATE PENSIONER central Govt.ben I’d 3523430 submitted medical reimbursement bill/CLAIM at cghs dispensary no 4 NAGPUR. I submitted in duplicate they accepted but refused to give RECEIPT for HAVINV RECEIVED the claim. Mrs Kavita MADAM accepted but refused to give its receipt for further reference. What to do now.

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  13. माननीय महोदय आज cghs डिस्पेंसरी GMS Road देहरादून मे बाहर बहुत लाइन लगी हुई है जिससे कोई भी सोशल डिस्टनसिंग नही हो रही है । कोई भी रूल रेगुलेशन नही है । fix अपॉइमेन्ट का कोई रूल नही है । महोदय आप से निवेदन है । कि फिक्स अपॉइमेन्ट वालो का टाइम fix करने एवं उस रूल को लागू करने की कृपा करें ।
    धन्यवाद

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  14. Sir, I RISHABH JAIN OF SHASTRI NAGAR B BLOCK DELHI-110052, MAIN YEH BATANA CHAHUNGA KI SHASTRI NAGAR KI CGHS DISPENSERY MEIN PATIENTS KO GALAT TARIKE SE ILLETERATE BATAYA JAATA HAI UNSE BADTAMEEZI KARI JAATI HAI, GHANTO TAK LINE MEIN LAGNA PADTA HAI, USME SE SPECIALLY VIKAS NAAM KA PERSON, JO KI A-517, SHASTRI NAGAR KI CGHS DEPARTMENT MEIN KAAM KARTA HAI, HAR BAAR IGNORE KARA HAI, BADTAMEEZI SE BAAT KARI HAI AUR AAJ 03/04/2024 KO ISS VIKAS SE MERI BOHAT BEHES HUYI KYUNKI ISNE MERI DADI JO KI SANTOSH JAIN UNHE CGHS KI PARKING SE UTARNE KE LIYE KEH DIYA.
    ISS BANDE KO ITNI BHI SHARAM NHI AAYI KI EK OLD CITIZEN KAISE ITNA CHAL LEGA, BAS MAIN APNI SCOOTY CGHS KE GATE KE SAAMNE LAAYA APNI DADI KO BITHANE, AUR ITNE MEIN ISS VIKAS SE KHUB ARGUMENT HUYI..
    BAS MAIN YAHI REQUEST KARTA HOON ISS VIKAS PE STRICT ACTION LIYA JAAYE AUR ISPE MUKADMA CHALAYEIN , ISS BANDE KO FAASI JAISI SAZA SUNAYE
    THANK YOU

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  15. More than 20 times it got rejected my PF and you guys dont have shame to call also, and several times i had applied and i am getting the message that your service is from 2017 need to complete 5 years, how come when my PF is getting deducted since from 2007, bloody idiots without seeing how they are rejecting and this is my money i am claiming not yours money, and which idiot has given you a job.

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  16. Sir,
    Meri mother ka registration number 437 1455 ha doctor RCS pangti Gole Market Lucknow dispensary number 2 Mein hai unke dwara Kafi misbehaved Kiya Jata Hai Logo Ko Pagal Anpadh gawar Kaha Jata Hai rule regulation Apne hisab se banae Jaate Hain Bahar notice chipkaye jata ha senior citizen Na Aaye baad mein kaha Jata Hai senior citizen ko Lekar Aaya varna Dekhenge Nahin notice ki photo ha

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  17. Sir mera card Assam me bana hai or me gaya Jones me 2018 me posting aya the lekin us samy cghs yaha pe nahi tha lekin avi ho gaya to card ko kese chalu kare sir

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  18. good morning I would like to state that I am posted out from Delhi and deposited Rs7800/- (for one year fees) for renewal of family dependent CGHS cards on Oct 2020, Now I have been received my CGHS Card with validity upto Jan 2022 which is not fulfill my commitment date upto Sep 2021, you are requested to issue fresh CGHS cards for my dependent family members. I will be highly obliged to you.

    Reply
  19. Respected sir or madam ji ?
    My name is Gurpreet Singh my mother is a beneficiary of cghs dispensary (Dev Nagar) New Delhi. she have a Parkinson disease so i go to the dispensary for her medicine. All the doctors and staff members of dev nagar dispensary are very kind and supporting. But computer operator of the medicine delivery room in the Ayurvedic department, is a psychopath. He always shouts at people without any reason, especially at senior citizens of the Sikh community. When last time I saw him shouting at a sikh senior citizen, I opposed him, but next time when I went to take medicine on 22 December 2020, he treated me worse too, such discriminatory behavior is not acceptable. Please take some necessary action against him.

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  20. Mr. RAJPAL SINGH TANWAR DATED- DEC 2nd, 2020
    REG:- COMPLAINT AGAINST DR T S HADDA, POSTED IN NAGALRAYA DISPENSARY( D-58)
    SIR, MY TOKEN NO-288335, I AM AS A SERVICING USER OF THE CGHS. MY WELLNESS DISPENSARY IS NAGALRAYA. ITS NO IS (D-58). MY COMPLAINT IS THAT I BOOKED ONLINE FOR TAKING MEDICINE TO THE DR.T S HADDA. HE BEHAVED VERY RUDELY AND BAD MANNER. WHILE I WAS ON TIME. HE SAID COMPUTER IS NOT OPENING SO I CAN NOT GIVE YOU MEDICINE AS WELL AS ENTERTAIN YOU. YOU GET OUT FROM MY CABINE. IT IS THEREFORE REQUESTED THE CONCERNED, PLEASE TAKE ACTION AGAIN THIS DOCTOR.

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  21. Medical specialist CGHS wellness center 09, 8-11 Ratan Lal Nagar Kanpur, Dr. Arun Krishna, whose timings start at 8 o’clock in the morning doesn’t reach the dispensary even up till` 10 o’clock, Patients keep Waiting for 2-3 hours sometimes even with an appointment, there are times when he doesn’t even turn up for the appointments,
    Difficult for senior citizens to come to hospitals in COVID 19 times, Please take note of the matter and resolve, thanks

    Reply
    • On the contrary, Dr. Arun Krishna is a very good Dr. as well as a good human being, he takes responsibilities for the patients, gives ample time to each patient, just a request to Dr. Arun please don’t make them wait, They are old people some are 75 and more than 85 years old, This is a humble request don’t make them that much wait.

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  22. Sir,
    I am a senior citizen of 78 years and CGHS beneficiary, Token No.4485. I underwent cataract operation of both eyes on 23-07-20 and 07-08-20 in Maxivision Super Speciality Eye Hospital, Secunderabad, a Recognised Hospital. They have prescribed certain drops and tablets be used immediately and hourly after the operation. Due to limitations of time and old age, I purchased these medicines from the Hospital Pharmacy, and expenditure of Rs.2,744/- was incurred.
    The claim has not been received by the Wellness Center on the plea that I should visit the Center and take the medicine. This was not possible because of old age and operation.

    Reply
  23. Sir my self Vinod Kumar dimri card no.467852. I have a complaint against dr.Archana Agarwal. Today I visit des.no.61 for issuing medicine which was sanction for three months by medicine specialist dr.Hansraj.but dr Archana issued for only one month. I told her to make it for at least two months but she refuges it. I am sr.citizen and due to COVID. It is advisable not come dispensary. So it is requested to take some mastery of action and pl. info accordingly. Thanking you.

    Reply
  24. Sir my token no.467852 today I visit des.no.61 Janak puri Dr.Archana Agarwal refuse to issue me the medicine refer by a specialist for one month only I requested him pl issue it for at least two months but she refuses. I told him due to COVID it is not possible for me to visit dispensary frequently being a senior citizen. pls take the necessary action and let me inform you. Thanking you

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  25. Sir, I am a pensioner and holder of CGHS card. I am residing in Jamshedpur and there is no CGHS hospital and no empanelled hospital in Jamshedpur. I along with my wife are suffering from a cronic disease and taking regular medicine. I am expending lot of money in medicine. Request you to kindly open a CGHS hospital or provide empanelled hospital in Jamshedpur.

    Reply
  26. Surana hospital and research center at Mumbai Malad west is impaneled of CGHS. My mother went to this hospital and met a Gynaecologist doctor for treatment. Earlier hospital doctor advised for getting few blood reports and COVID tests done from the hospital at our own cost and have suggested that after the test report they will admit her and do the needful. So as per the doctor’s advice, she did all required tests but after test reports were out hospital asked to pay 70000 advice for the treatment. She tried to convince them that she has got pensioner CGHS card so do the treatment and claim the bill to CGHS but the hospital staff denied doing so.

    As we have got CGHS card so why these CGHS impaneled hospitals are asking for a deposit amount for getting a treatment done. If we have to deposit amount then it man’s we don’t have any benefit of CGHS card. In the view of the same request your immediate intervention so that pensioners availing CGHS facilities don’t face such problems.

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  27. Skin specialist at Janak Puri wellness center, Dr. Sushil Kakkar, whose timings start at 8 o’clock in the morning doesn’t reach the dispensary even up till` 10 o’clock.
    Patients keep Waiting for 2-3 hours sometimes even with an appointment.
    There are times when he doesn’t even turn up for the appointments.
    Difficult for senior citizens to come to hospitals in COVID 19 times, Please take a note on the matter and resolve, thanks.

    Reply
  28. Noble hospital at Hadapsar Pune is impaneled of CGHS, and It is seen that they are charging more OPD consultation fees other than CGHS rates. Most of the OPD doctors are not covered under CGHS rate and charge 500 to 600 consultations. This happens every time. Pls clarify

    Reply

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