File CGHS Complaint Online at National Grievance Portal CPGRAMS

Here is the process to lodge a CGHS complaint at grievance redressal system CPGRAMS, File a complaint against CGHS empanelled hospitals, card, and services, Check the online process and offline process to where you can file a complaint against Central Government Health Scheme…

The Central Government Health Scheme is a widely spread health scheme in India and has been serving around 35 employees for over quite sometime now, and the government understands that for a fruitful and better functioning of any organization which is as huge as CGHS, the employees who have the end result should be allowed to file for complaints regarding different issues they face while using the services.

Any employee who has a complaint or grievance regarding any of the online service or medical benefits from the CGHS, can file for a complaint, and If you have a grievance regarding anything related to CGHS that may be delay in reimbursements or improper medical care or treatment as well, you can use the grievance feature to file your complaint.

There are two ways which allows any of the valid registered users at the Central Government Health Scheme (CGHS) to file for a complaint which is via Online and Offline.

Online: If you are beneficiary for any medical treatment then you can directly lodge a complaint or grievance at the Official government portal for Public Grievance Redress and Monitoring Systems (CPGRAMS) which will monitor all the grievances registered by CGHS users, and In order to do use, you are requested to use pgportal.gov.in website where you will have to entrust the network with your detailed explanation of grievance for proper action to be taken.

Offline: The Central Government Health Scheme (CGHS) has considered the age of the registered users and the average age is around probably 40 years which is why they have allowed an offline process for complaint and grievance registration. In this format, you are allowed to contact

  • CMO I/C at Wellness Center level
  • Additional Director at City/Zone level
  • Additional Director (HQ) – Delhi – For Higher Administrative Level

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20 thoughts on “File CGHS Complaint Online at National Grievance Portal CPGRAMS”

  1. CGHS IS A 30 PERCENT SETTLEMENT HEALTH SCHEME MY MOTHER AGED 94 YEARS WAS ADMITTED TO A PRIVATE HOSPITAL ON MAY 2ND 2021 DUE TO COVID AFTER A HECTIC STRUGGLE FOR OXYGEN AND ICU IN ALL THE BANGALORE HOSPITALS IT WAS A NIGHT MARE FOR ALL OF US TO MAKE A LAST ATTEMPT TO SAVE HER BUT SHE LOST THE BATTLE ON MAY 6TH AND REACHED HEAVENLY ABODE ON MAY 6TH HER HOSPITAL BILL WAS 1,45000/ WE SUBMITTED ALL BILLS PROMPTLY BUT AFTER 2MONTHS DUE TO DELAY IN ISSUING DEATH CERTIFICATE
    TO OUR UTTER SHOCK AFTER 45 DAYS THEY HAD TRANSFERRED ONLY 44000 RS/- TRUE THEY WERE FOLLOWING THE THUMBRULE LAID DOWN TO THEM SHOULD THEY NOT HAVE ANY COMMON SENSE AND SENSE OF HUMAN FEELINGS WHICH HOSPITAL THAT PRIVATE HOSPITAL DISCHARGE ANY PATIENT FOR COVID TREATMENT JUST FOR 44000 RS mY DIVINE MOTHER BEING THE WIFE OF A SENIOR IPS OFFICER OF OUR MOTHER LAND BE TREATED LIKE THIS BY THE ARROGANT CGHS OFFICIALS IF WE TALK MORE THEY SAY THEY WILL RECOVER BACK THE THAT AMOUNT TOO IS NOT A SHAME ON THE CENTRAL GOVT FOR NOT REVISING THE RATES AND KEEPING THE OLD RATES AND THUS DEPRIVING SENIOR BENIFICIARIES OF THE CENTRAL HEALTH SCHEME TO UTTER DISGUST AND SHAME IT IS A SHAME ON THE HEALTH MINISTRY THAT WITH OUT REALIZING THE GROUND RELAITIES OF THE PREVAILING SITUATION AT THAT TIME WHEN NO AMBULANCE , NO OXYGEN NO ICU WAS AVAILABLE THIS IS FOR THE INFORMATION TO ALL LIKE MINDED SENIOR CITIZENS OF THE COUNTRY WHO AVAIL CGHS HEALTH SCHEME THESE BUGGARS IN THE CGHS AT CHENNAI WHO PROCESS BILLS ARE INHUMAN IN NATURE AND IT IS AN UTTER SHAME TO MODI GOVT.

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  2. I m a pensioner and have CGHS card. Whenever I send anybody to collect the medicine, the Doctor in charge changes the medicine according to her will. My Doctor who is a professor and Head of Department in Govt Hospital SKIMS in Srinagar and other Doctors in Delhi who were treating my prostate have prescribed Solids D 8 which is a combo of two medicines but the CGHS doctor Mrs Rukhsana at Srinagar wellness centre is insisting on Silodosin which is Only one of the medicines in Solidal D8 combo and other isDutasteride. This medicine namely Silodosin is useless unless it has Dutasteride in combination. according to my Doctor it will be useless. Similarly she instead of Tomcat TG has suggested some other medicines which are not effective on heart ailments. Kindly initiate favourable action as every pension has similar complaints against her.

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  3. MYSELF PREMRAJ G GHATE PENSIONER central Govt.ben I’d 3523430 submitted medical reimbursement bill/CLAIM at cghs dispensary no 4 NAGPUR. I submitted in duplicate they accepted but refused to give RECEIPT for HAVINV RECEIVED the claim. Mrs Kavita MADAM accepted but refused to give its receipt for further reference. What to do now.

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  4. माननीय महोदय आज cghs डिस्पेंसरी GMS Road देहरादून मे बाहर बहुत लाइन लगी हुई है जिससे कोई भी सोशल डिस्टनसिंग नही हो रही है । कोई भी रूल रेगुलेशन नही है । fix अपॉइमेन्ट का कोई रूल नही है । महोदय आप से निवेदन है । कि फिक्स अपॉइमेन्ट वालो का टाइम fix करने एवं उस रूल को लागू करने की कृपा करें ।
    धन्यवाद

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  5. Sir, I RISHABH JAIN OF SHASTRI NAGAR B BLOCK DELHI-110052, MAIN YEH BATANA CHAHUNGA KI SHASTRI NAGAR KI CGHS DISPENSERY MEIN PATIENTS KO GALAT TARIKE SE ILLETERATE BATAYA JAATA HAI UNSE BADTAMEEZI KARI JAATI HAI, GHANTO TAK LINE MEIN LAGNA PADTA HAI, USME SE SPECIALLY VIKAS NAAM KA PERSON, JO KI A-517, SHASTRI NAGAR KI CGHS DEPARTMENT MEIN KAAM KARTA HAI, HAR BAAR IGNORE KARA HAI, BADTAMEEZI SE BAAT KARI HAI AUR AAJ 03/04/2024 KO ISS VIKAS SE MERI BOHAT BEHES HUYI KYUNKI ISNE MERI DADI JO KI SANTOSH JAIN UNHE CGHS KI PARKING SE UTARNE KE LIYE KEH DIYA.
    ISS BANDE KO ITNI BHI SHARAM NHI AAYI KI EK OLD CITIZEN KAISE ITNA CHAL LEGA, BAS MAIN APNI SCOOTY CGHS KE GATE KE SAAMNE LAAYA APNI DADI KO BITHANE, AUR ITNE MEIN ISS VIKAS SE KHUB ARGUMENT HUYI..
    BAS MAIN YAHI REQUEST KARTA HOON ISS VIKAS PE STRICT ACTION LIYA JAAYE AUR ISPE MUKADMA CHALAYEIN , ISS BANDE KO FAASI JAISI SAZA SUNAYE
    THANK YOU

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  6. More than 20 times it got rejected my PF and you guys dont have shame to call also, and several times i had applied and i am getting the message that your service is from 2017 need to complete 5 years, how come when my PF is getting deducted since from 2007, bloody idiots without seeing how they are rejecting and this is my money i am claiming not yours money, and which idiot has given you a job.

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  7. Sir,
    Meri mother ka registration number 437 1455 ha doctor RCS pangti Gole Market Lucknow dispensary number 2 Mein hai unke dwara Kafi misbehaved Kiya Jata Hai Logo Ko Pagal Anpadh gawar Kaha Jata Hai rule regulation Apne hisab se banae Jaate Hain Bahar notice chipkaye jata ha senior citizen Na Aaye baad mein kaha Jata Hai senior citizen ko Lekar Aaya varna Dekhenge Nahin notice ki photo ha

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  8. Sir mera card Assam me bana hai or me gaya Jones me 2018 me posting aya the lekin us samy cghs yaha pe nahi tha lekin avi ho gaya to card ko kese chalu kare sir

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  9. good morning I would like to state that I am posted out from Delhi and deposited Rs7800/- (for one year fees) for renewal of family dependent CGHS cards on Oct 2020, Now I have been received my CGHS Card with validity upto Jan 2022 which is not fulfill my commitment date upto Sep 2021, you are requested to issue fresh CGHS cards for my dependent family members. I will be highly obliged to you.

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