File CGHS Complaint Online at National Grievance Portal CPGRAMS

Here is the process to lodge a CGHS complaint at grievance redressal system CPGRAMS, File a complaint against CGHS empanelled hospitals, card, and services, Check the online process and offline process to where you can file a complaint against Central Government Health Scheme…

The Central Government Health Scheme is a widely spread health scheme in India and has been serving around 35 employees for over quite sometime now, and the government understands that for a fruitful and better functioning of any organization which is as huge as CGHS, the employees who have the end result should be allowed to file for complaints regarding different issues they face while using the services.

Any employee who has a complaint or grievance regarding any of the online service or medical benefits from the CGHS, can file for a complaint, and If you have a grievance regarding anything related to CGHS that may be delay in reimbursements or improper medical care or treatment as well, you can use the grievance feature to file your complaint.

CGHS Complaint Online

There are two ways which allows any of the valid registered users at the Central Government Health Scheme (CGHS) to file for a complaint which is via Online and Offline.

Online: If you are beneficiary for any medical treatment then you can directly lodge a complaint or grievance at the Official government portal for Public Grievance Redress and Monitoring Systems (CPGRAMS) which will monitor all the grievances registered by CGHS users, and In order to do use, you are requested to use pgportal.gov.in website where you will have to entrust the network with your detailed explanation of grievance for proper action to be taken.

Offline: The Central Government Health Scheme (CGHS) has considered the age of the registered users and the average age is around probably 40 years which is why they have allowed an offline process for complaint and grievance registration. In this format, you are allowed to contact

  • CMO I/C at Wellness Center level
  • Additional Director at City/Zone level
  • Additional Director (HQ) – Delhi – For Higher Administrative Level

17 thoughts on “File CGHS Complaint Online at National Grievance Portal CPGRAMS”

  1. माननीय महोदय आज cghs डिस्पेंसरी GMS Road देहरादून मे बाहर बहुत लाइन लगी हुई है जिससे कोई भी सोशल डिस्टनसिंग नही हो रही है । कोई भी रूल रेगुलेशन नही है । fix अपॉइमेन्ट का कोई रूल नही है । महोदय आप से निवेदन है । कि फिक्स अपॉइमेन्ट वालो का टाइम fix करने एवं उस रूल को लागू करने की कृपा करें ।
    धन्यवाद

    Reply
  2. Sir, I RISHABH JAIN OF SHASTRI NAGAR B BLOCK DELHI-110052, MAIN YEH BATANA CHAHUNGA KI SHASTRI NAGAR KI CGHS DISPENSERY MEIN PATIENTS KO GALAT TARIKE SE ILLETERATE BATAYA JAATA HAI UNSE BADTAMEEZI KARI JAATI HAI, GHANTO TAK LINE MEIN LAGNA PADTA HAI, USME SE SPECIALLY VIKAS NAAM KA PERSON, JO KI A-517, SHASTRI NAGAR KI CGHS DEPARTMENT MEIN KAAM KARTA HAI, HAR BAAR IGNORE KARA HAI, BADTAMEEZI SE BAAT KARI HAI AUR AAJ 03/04/2024 KO ISS VIKAS SE MERI BOHAT BEHES HUYI KYUNKI ISNE MERI DADI JO KI SANTOSH JAIN UNHE CGHS KI PARKING SE UTARNE KE LIYE KEH DIYA.
    ISS BANDE KO ITNI BHI SHARAM NHI AAYI KI EK OLD CITIZEN KAISE ITNA CHAL LEGA, BAS MAIN APNI SCOOTY CGHS KE GATE KE SAAMNE LAAYA APNI DADI KO BITHANE, AUR ITNE MEIN ISS VIKAS SE KHUB ARGUMENT HUYI..
    BAS MAIN YAHI REQUEST KARTA HOON ISS VIKAS PE STRICT ACTION LIYA JAAYE AUR ISPE MUKADMA CHALAYEIN , ISS BANDE KO FAASI JAISI SAZA SUNAYE
    THANK YOU

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  3. More than 20 times it got rejected my PF and you guys dont have shame to call also, and several times i had applied and i am getting the message that your service is from 2017 need to complete 5 years, how come when my PF is getting deducted since from 2007, bloody idiots without seeing how they are rejecting and this is my money i am claiming not yours money, and which idiot has given you a job.

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  4. Sir,
    Meri mother ka registration number 437 1455 ha doctor RCS pangti Gole Market Lucknow dispensary number 2 Mein hai unke dwara Kafi misbehaved Kiya Jata Hai Logo Ko Pagal Anpadh gawar Kaha Jata Hai rule regulation Apne hisab se banae Jaate Hain Bahar notice chipkaye jata ha senior citizen Na Aaye baad mein kaha Jata Hai senior citizen ko Lekar Aaya varna Dekhenge Nahin notice ki photo ha

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  5. Sir mera card Assam me bana hai or me gaya Jones me 2018 me posting aya the lekin us samy cghs yaha pe nahi tha lekin avi ho gaya to card ko kese chalu kare sir

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  6. good morning I would like to state that I am posted out from Delhi and deposited Rs7800/- (for one year fees) for renewal of family dependent CGHS cards on Oct 2020, Now I have been received my CGHS Card with validity upto Jan 2022 which is not fulfill my commitment date upto Sep 2021, you are requested to issue fresh CGHS cards for my dependent family members. I will be highly obliged to you.

    Reply
  7. Respected sir or madam ji 🙏
    My name is Gurpreet Singh my mother is a beneficiary of cghs dispensary (Dev Nagar) New Delhi. she have a Parkinson disease so i go to the dispensary for her medicine. All the doctors and staff members of dev nagar dispensary are very kind and supporting. But computer operator of the medicine delivery room in the Ayurvedic department, is a psychopath. He always shouts at people without any reason, especially at senior citizens of the Sikh community. When last time I saw him shouting at a sikh senior citizen, I opposed him, but next time when I went to take medicine on 22 December 2020, he treated me worse too, such discriminatory behavior is not acceptable. Please take some necessary action against him.

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  8. Mr. RAJPAL SINGH TANWAR DATED- DEC 2nd, 2020
    REG:- COMPLAINT AGAINST DR T S HADDA, POSTED IN NAGALRAYA DISPENSARY( D-58)
    SIR, MY TOKEN NO-288335, I AM AS A SERVICING USER OF THE CGHS. MY WELLNESS DISPENSARY IS NAGALRAYA. ITS NO IS (D-58). MY COMPLAINT IS THAT I BOOKED ONLINE FOR TAKING MEDICINE TO THE DR.T S HADDA. HE BEHAVED VERY RUDELY AND BAD MANNER. WHILE I WAS ON TIME. HE SAID COMPUTER IS NOT OPENING SO I CAN NOT GIVE YOU MEDICINE AS WELL AS ENTERTAIN YOU. YOU GET OUT FROM MY CABINE. IT IS THEREFORE REQUESTED THE CONCERNED, PLEASE TAKE ACTION AGAIN THIS DOCTOR.

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  9. Medical specialist CGHS wellness center 09, 8-11 Ratan Lal Nagar Kanpur, Dr. Arun Krishna, whose timings start at 8 o’clock in the morning doesn’t reach the dispensary even up till` 10 o’clock, Patients keep Waiting for 2-3 hours sometimes even with an appointment, there are times when he doesn’t even turn up for the appointments,
    Difficult for senior citizens to come to hospitals in COVID 19 times, Please take note of the matter and resolve, thanks

    Reply
    • On the contrary, Dr. Arun Krishna is a very good Dr. as well as a good human being, he takes responsibilities for the patients, gives ample time to each patient, just a request to Dr. Arun please don’t make them wait, They are old people some are 75 and more than 85 years old, This is a humble request don’t make them that much wait.

      Reply
  10. Sir,
    I am a senior citizen of 78 years and CGHS beneficiary, Token No.4485. I underwent cataract operation of both eyes on 23-07-20 and 07-08-20 in Maxivision Super Speciality Eye Hospital, Secunderabad, a Recognised Hospital. They have prescribed certain drops and tablets be used immediately and hourly after the operation. Due to limitations of time and old age, I purchased these medicines from the Hospital Pharmacy, and expenditure of Rs.2,744/- was incurred.
    The claim has not been received by the Wellness Center on the plea that I should visit the Center and take the medicine. This was not possible because of old age and operation.

    Reply
  11. Sir my self Vinod Kumar dimri card no.467852. I have a complaint against dr.Archana Agarwal. Today I visit des.no.61 for issuing medicine which was sanction for three months by medicine specialist dr.Hansraj.but dr Archana issued for only one month. I told her to make it for at least two months but she refuges it. I am sr.citizen and due to COVID. It is advisable not come dispensary. So it is requested to take some mastery of action and pl. info accordingly. Thanking you.

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  12. Sir my token no.467852 today I visit des.no.61 Janak puri Dr.Archana Agarwal refuse to issue me the medicine refer by a specialist for one month only I requested him pl issue it for at least two months but she refuses. I told him due to COVID it is not possible for me to visit dispensary frequently being a senior citizen. pls take the necessary action and let me inform you. Thanking you

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  13. Sir, I am a pensioner and holder of CGHS card. I am residing in Jamshedpur and there is no CGHS hospital and no empanelled hospital in Jamshedpur. I along with my wife are suffering from a cronic disease and taking regular medicine. I am expending lot of money in medicine. Request you to kindly open a CGHS hospital or provide empanelled hospital in Jamshedpur.

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  14. Surana hospital and research center at Mumbai Malad west is impaneled of CGHS. My mother went to this hospital and met a Gynaecologist doctor for treatment. Earlier hospital doctor advised for getting few blood reports and COVID tests done from the hospital at our own cost and have suggested that after the test report they will admit her and do the needful. So as per the doctor’s advice, she did all required tests but after test reports were out hospital asked to pay 70000 advice for the treatment. She tried to convince them that she has got pensioner CGHS card so do the treatment and claim the bill to CGHS but the hospital staff denied doing so.

    As we have got CGHS card so why these CGHS impaneled hospitals are asking for a deposit amount for getting a treatment done. If we have to deposit amount then it man’s we don’t have any benefit of CGHS card. In the view of the same request your immediate intervention so that pensioners availing CGHS facilities don’t face such problems.

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  15. Skin specialist at Janak Puri wellness center, Dr. Sushil Kakkar, whose timings start at 8 o’clock in the morning doesn’t reach the dispensary even up till` 10 o’clock.
    Patients keep Waiting for 2-3 hours sometimes even with an appointment.
    There are times when he doesn’t even turn up for the appointments.
    Difficult for senior citizens to come to hospitals in COVID 19 times, Please take a note on the matter and resolve, thanks.

    Reply
  16. Noble hospital at Hadapsar Pune is impaneled of CGHS, and It is seen that they are charging more OPD consultation fees other than CGHS rates. Most of the OPD doctors are not covered under CGHS rate and charge 500 to 600 consultations. This happens every time. Pls clarify

    Reply

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