Here is the process to lodge a CGHS complaint at grievance redressal system CPGRAMS, File a complaint against CGHS empanelled hospitals, card, and services, Check the online process and offline process to where you can file a complaint against Central Government Health Scheme…
The Central Government Health Scheme is a widely spread health scheme in India and has been serving around 35 employees for over quite sometime now, and the government understands that for a fruitful and better functioning of any organization which is as huge as CGHS, the employees who have the end result should be allowed to file for complaints regarding different issues they face while using the services.
Any employee who has a complaint or grievance regarding any of the online service or medical benefits from the CGHS, can file for a complaint, and If you have a grievance regarding anything related to CGHS that may be delay in reimbursements or improper medical care or treatment as well, you can use the grievance feature to file your complaint.
There are two ways which allows any of the valid registered users at the Central Government Health Scheme (CGHS) to file for a complaint which is via Online and Offline.
Online: If you are beneficiary for any medical treatment then you can directly lodge a complaint or grievance at the Official government portal for Public Grievance Redress and Monitoring Systems (CPGRAMS) which will monitor all the grievances registered by CGHS users, and In order to do use, you are requested to use pgportal.gov.in website where you will have to entrust the network with your detailed explanation of grievance for proper action to be taken.
Offline: The Central Government Health Scheme (CGHS) has considered the age of the registered users and the average age is around probably 40 years which is why they have allowed an offline process for complaint and grievance registration. In this format, you are allowed to contact
- CMO I/C at Wellness Center level
- Additional Director at City/Zone level
- Additional Director (HQ) – Delhi – For Higher Administrative Level