BSNL Call History for Mobile, Fiber Broadband & Landline

Find everything you need to know about BSNL Call History, including how to check it online, offline, and on mobile devices. Find also how to get BSNL call details for last 6 months, and how to prevent unauthorized access, find unique FAQs and information on BSNL Call History on landline and mobile with our comprehensive guide…

BSNL (Bharat Sanchar Nigam Limited) is a popular telecommunications company in India that provides a wide range of services to its customers. One of the most important services offered is BSNL call history, which allows you to view all the calls made or received by your BSNL mobile number or FTTH or Landline.

In this article, we’ll cover everything you need to know about BSNL call details, including how to get, how to download it, and how to deal with discrepancies.

BSNL Call History

BSNL Call details is a detailed record of all the voice calls made or received by your BSNL mobile number. It includes information such as the date, time, duration, and phone number of each call.

With BSNL Call History, you can keep track of your usage, monitor calls for business purposes, and identify any suspicious activity. There are several ways to check your BSNL call details. Here are a few methods:

How to Check BSNL Call History for Landline Number or Fiber Number

 If you want to check the call history for a BSNL landline / Fiber number, you will need to follow these steps:

  1. Go to the BSNL portal selfcare.bsnl.co.in and log in to the portal with your user and password.
  2. Click on Billing Account Number
  3. Tap on My Usage > Usage
  4. Click Bill Called Details for Previous month or Unbilled Call Details for present month
  5. Select details from dropdown (Timeperiod and other as per requirement)
  6. Click Go
  7. View the details

BSNL Call History App

  1. Download and Install MyBSNL app from Apple App Store or Google Play Store
  2. Log in with your BSNL mobile number and password.
  3. Click on the “Call Details” option.
  4. Click View Details
  5. Scroll down to Itemized bill section
  6. Click Local calls / STD calls / ISD calls as per your requirement
  7. View the details available accordingly with Date / Time / Called number / Duration

Here in My BSNL App, you will get the call details of BSNL landline or BSNL FTTH only through telephone bill for the present available bill. This call history belong to the previous month transaction only.

How to Download BSNL Call History

If you want to download a copy of your BSNL Call details, you can do so by following these steps, and this option is available only for previous 3 month billed period

  1. Go to the BSNL portal selfcare.bsnl.co.in and log in to the portal with your user and password.
  2. Click on Billing Account Number
  3. Tap on My Usage > Usage
  4. Click Bill Called Details
  5. Select telephone Number > Type of Call > Invoice Number
  6. Click Go
  7. Tap on PDF download

How to Check BSNL Call History for Mobile

The process of checking BSNL Call History is the same for both postpaid and prepaid connections. However, there is a difference in how the charges are calculated. For postpaid connections, the call charges are added to your monthly bill, while for prepaid connections, the call charges were paid in advance.

  • Authorized Customer may approach BSNL Customer Center
  • Provide a Requisition to the concerned for the call details for the required month (only 3months allowed) by providing contact details like mobile number / email address.
  • Attach your Proof of Identity / Address Proof
  • Pay the respective charges to the executive
  • Within Same day or before 72 hours of time, they will provide the total BSNL call details for your mobile number.

BSNL Call History on USSD

  1. Dial *124# from your BSNL mobile number.
  2. You will receive with some commands
  3. Enter Choice 8 for Last 5 Calls or 9 to view last call
  4. Click Send
  5. You will get display of call record 1, Type 0 to view more and repeat the same until last call view.

What to do If there are Discrepancies in your BSNL Call Details

 If you notice any discrepancies in your BSNL Call History, such as missing calls or incorrect call details, you can raise a complaint with BSNL. Here’s how:

  • Contact BSNL customer center incharge
  • Explain the issue and provide your BSNL mobile number with a written request.
  • BSNL will investigate the issue and provide a resolution.

It’s important to regularly check your BSNL Call details to monitor your usage and ensure that you’re not being charged for any unauthorized calls. With the above methods, you can easily check and download your BSNL Calls and raise complaints if necessary.

 Here are some important points to keep in mind when it comes to BSNL Call History

  • BSNL Call details is only available for a limited period, usually up to a maximum of 3 months.
  • The call history provided by BSNL is only for informational purposes and should not used as legal evidence.
  • If you lose your BSNL mobile number or SIM card, you will not be able to access your call history.
  • You should keep your BSNL mobile number and password confidential to prevent unauthorized access to your call history.

How far back can I access my BSNL Call History?

BSNL Call History is only available for a limited period, usually up to 3 months.

Can I access my BSNL Call History if I lose my mobile number or SIM card?

No, if you lose your BSNL mobile number or SIM card, you will not be able to access your call history.

Is BSNL Call History admissible as legal evidence?

No, the call history provided by BSNL is only for informational purposes and should not be used as legal evidence.

What should I do if there are discrepancies in my BSNL Call History?

You can file a complaint with BSNL customer care and provide details of the issue. BSNL will investigate the issue and provide a resolution.

Can I request BSNL Call History last 6 months or for a specific time of day?

No, BSNL Call History is only available for a specific date range and not for a specific time of day.

How long does it take for BSNL to provide a resolution for a complaint related to call history?

The resolution time for a complaint related to BSNL Call History may vary depending on the complexity of the issue. BSNL customer care team will provide an estimated time frame for resolution.

Can I get a refund for the charges incurred due to wrong call history details?

If the wrong call history details are due to a technical issue on BSNL’s end, you may be eligible for a refund. However, if the wrong call history details are due to incorrect usage or user error, a refund may not be possible.

Can I delete my BSNL Call History?

No, you cannot delete your BSNL Call History, where it is a record maintained by BSNL for a specific period of time for informational purposes.